Many of us receive that teary phone call from a son or daughter asking to come home. That strong and sassy child who wouldn’t even look back when you pulled away from their campus on opening day is ready to throw in the towel because things just don’t feel right to them. They tell you […]
Every college or university offers a wide variety of services for students. And a significant number of people who work in higher education are there for a single purpose: to help your student succeed. Yet too often, those people are in their offices ready to assist students with no one waiting to see them. This
Using Their Lifelines: Getting Students to Use Campus Services Read More »
When I worked at a university in New Jersey we tried to improve our student service experience by developing what we called “decision trees,” essentially a software program that would allow us to ask students a short series of questions so we could refer them to services easily and quickly. We developed these decision trees
What Academic Advising Is Supposed To Mean Read More »